Crowne Plaza Bratislava, an IHG Hotel

The experience at the hotel was very good. from the moment we've checked in untill check out , i've enjoyed staying at the hotel. First and for most , i have to praise the receptionist Matej ,who gave me professional and courteous service every time I went to reception. Always with a smile, joy and respect. Also I would like to add that I also received excellent service from Eva. The level of cleanliness in the room and the hotel was excellent. The food was delicious. And despite the large number of people who came to the tournament that took place at the hotel, it was quiet and very inviting. I reccomend this hotel with the superb service that makes you want to come back to them. In appreciation, Daniela P. Israel

Arriving by bus from the train station was easier than I thought it would be. Directly across from the Presidential Palace, the Hotel is located about 100-200m from the 93 bus line and there are other bus stops and the Tram line nearby. The well staffed reception was very friendly and welcoming and the check in process was fast. An interesting thing, that I have never encountered, was the rugs in the elevators were switched out every night to indicate the day of the week. A small detail I found helpful e.g. when I was out looking at opening times or menus. My room was on the 5th floor with a nice view of the Castle and it was also pretty quiet. There are plenty of shops and places to eat near the hotel and the Old Town part of Bratislava is only about a 10 minute walk. I had dinner at the restaurant and took part in the breakfast buffet. They both had excellent service and excellent food. The breakfast buffet had excellent variety of items to include an omelette bar where you can have your eggs made to order. Overall I had a really great stay in a new city and it made my experience more enjoyable.

As a seasoned traveler I was amazed how close and personal the staff made me feel in this hotel which is large and business like. Staff were all very professional and service oriented. The level of commitment to the customer is exceptional at this hotel. We felt extremely welcome and were treated as a royalty when dealing with our requests at the front desk, during breakfast or at the hotel bar. Hotel and facilities are great and everything is nice and clean but in the end it is about the people and how they make you feel when you stay there. I would want to come back just so that I can get pampered and feel good by people whom whilst complete strangers care about you as if you were a family.

The hotel is very nicely furnished. Staff very friendly. Hotel room clean and big enough. Availability of a bathtub, large FLAT-TV and minibar. Coffee and tea available free of charge. Kettle is very clean. Breakfast bar offers the usual standard. Staff at breakfast very quick and courteous

Location is excellent. Reception staff was very professional and friendly. Room was OK. Breakfast was plentiful and good. Free water bottles i the room